HP officejet 6310 cartridge error

[e de waele]

get the error message: remove the left cartridge and reinsert
I have purchased a genuine HP cartridge in it and placed it in the error remains still exist
Who can help me solve this problem
E De Waele

 

[aoife]

Make sure the cartridge is in full electrical contact with the printer. Check the electrical contacts don't have anything on them.

 

[Kupurayi]

cartridge error

Remove cartridges, switch off the printer, take a clean cotton clothe put a little meth spirit and clean the ink that is on the print head. e.i the little n ipples that make contact with the cartridge. Leave for 10min to dry. Replace the cartridges, switch on the printer and test.

 

[Laser Tek]

This error message indicates that the printer cannot determine which cartridge is causing the error. Follow the steps below to solve the problem.1.
Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.

2.
Close the printer, wait 10 to 15 seconds, then look at the LCD display.

•
If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:1.
Clean the color cartridge contacts. Click here to see how.

2.
Reinsert the color cartridge into the carriage and close the blue latch.

3.
Close the printer and wait 10 to 15 seconds.

4.
If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.



•
If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
1.
Reinsert the color cartridge.

2.
Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.

3.
Clean the black or photo cartridge contacts.

4.
Reinsert the black or photo cartridge.

5.
Close the printer and wait 10 to 15 seconds.

6.
If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.



3.
If replacing cartridges fails to correct the problem, click the link at the top of this page to contact HP.


Source: HP site.