Ricoh MP C307

Joined
Jul 10, 2024
Messages
1
I have a vague issue at on of our clients. The printer is connected to the network and users used to connect to wifi on their laptop. The SMB scan is enabled. the scan to folder only works when the computer is connected to the ethernet and not on wifi. When we scan to folder on the printer, it fails without any error. Any help would be appreciated greatly
 
Joined
Jul 15, 2024
Messages
3
If the wifi is the same network as the wired, perhaps the network is blocking the wifi connected devices. Check device management. Is this an initial setup or were the laptops working via wifi prior? If the wifi is a different network than the ethernet, it won't work.
 

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