Ricoh Scan vey slow

Discussion in 'Ricoh' started by KevinHunter78, May 10, 2019.

  1. KevinHunter78


    May 10, 2019
    Likes Received:
    Hi all.
    We are in the process of replacing all of our sites with Ricoh IM430's. About 90 sites.

    I have come across an issue now at 3 of the sites.
    When using the WIA driver for importing a scanned image it takes about 3-4 minutes for it to actually start.
    For example, using Windows Fax & Scan. Click on New Scan, its establishes connection. I then click on Scan.

    Screen sits at Scanning Page: 1
    IM430 display shows Connecting with PC...
    Please Wait
    Host Name: L039

    Wait at least 3 minutes, scan finally appears.

    Default settings are selected, Photo, Flatbed, JPEG, DPI 200

    If i run Scan to folder directly on the scanner it will scan instantly, no issues.
    Machine is Win 7 Pro, 64bit, 8GB RAM.
    If i repeat the process using my Win 10 Pro machine it works with no problems, scan is near instant.

    I have tried the following;
    Removed and reloaded drivers.
    Static IP on IM430 and Dynamic from DHCP.
    Replaced cabling.
    Disabled Windows Firewall and Windows Defender.
    Searched for older WIA drivers, could not find any, IM430 looks to be too new.

    So 3 sites so far with the exact same issue. Only common factors are Windows 7 Pro yet I have dozens of other sites with Win 7 Pro running normally.
    I have compared all settings between sites, nothing different!
    I'm ready to send back 90+ Ricoh devices.
    KevinHunter78, May 10, 2019
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  2. KevinHunter78

    AZ Ricoh Tech

    Aug 23, 2018
    Likes Received:
    It could be that.the network speed beeds to be changed. Gigabit vs 100mb, also full duplex vs half.
    AZ Ricoh Tech, Aug 13, 2019
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