Epson scan software not working

[Kapitikarl]

Hi All,
Working through an issue at the moment concerning my Epson Scan Software. The symptoms I am having is this:

• I click on the Epson Scan Icon on my dektop (or through start menu)
• The software appears in my taskbar but no window opens on desktop
• I hear the printer ready itself for scanning
• The software disappears off my tasbar

This issue only occurs on my desktop PC, it does not occur on my laptop.

Some info about my desktop:

• WINDOWS 10 64 bit Version 1803 (OS Build 17134.191) - same as my laptop
• Printer connected to Asus RT-AC88U router which has Asuswrt-Merlin OS V 384.6 via lan cable
• Both laptop (via wifi) and desktop (via LAN cable) are connected to this router
• Both have most up to date epson printer and scan drivers

Some troubleshooting activities so far:

• Currently being escalated to Tier 3 support at Epson Head Office - but support is very sloooooowwwwww - hence my post today
• Reinstalled windows
• Reinstalled software
• Installed Epson proprietary patches
• Checked scan settings that epson printer is network
• Ran through scan wizard settings on printer
• Taken lan cable out of PC and plugged into laptop (scan software continues to work in laptop)

If anyone has any serious suggestions, I would welcome the opportunity to try them out - I have googled quite a bit but nothing seems to work.

Kind regards,
K

 

[Kapitikarl]

... and-a-bump - anyone?

 

[sabretooth02]

Scanning issues…


Please try this scan solution:



HP Scan Extended


For Windows: ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


Once downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"



Check all your settings and expand all tabs and all + signs to see all options that available. And there are a lot of them.



Make searchable PDFs scans with this free scanning software - https://www.naps2.com/



NAPS2 also allows you to:



1. Maximize and resize the scanning screen on your computer.

2. Scan over 300 ppi/dpi from the Glass or ADF.

3. Save multiple pages (over 300 ppi/dpi) to one PDF file.

4. Provide scan resolutions of 100, 150, 200, 300, 400, 600, 800, 1200 dpi.

 

[Kapitikarl]

Um my printer is an Epson not a HP printer

 

[sabretooth02]

So, it's TWAIN software. I use this on my Brother printer along with NPAS2. Try it, see if it works. Works perfect.