- Joined
- Aug 10, 2018
- Messages
- 3
Hi All,
Working through an issue at the moment concerning my Epson Scan Software. The symptoms I am having is this:
Some info about my desktop:
Some troubleshooting activities so far:
Kind regards,
K
Working through an issue at the moment concerning my Epson Scan Software. The symptoms I am having is this:
- I click on the Epson Scan Icon on my dektop (or through start menu)
- The software appears in my taskbar but no window opens on desktop
- I hear the printer ready itself for scanning
- The software disappears off my tasbar
Some info about my desktop:
- WINDOWS 10 64 bit Version 1803 (OS Build 17134.191) - same as my laptop
- Printer connected to Asus RT-AC88U router which has Asuswrt-Merlin OS V 384.6 via lan cable
- Both laptop (via wifi) and desktop (via LAN cable) are connected to this router
- Both have most up to date epson printer and scan drivers
Some troubleshooting activities so far:
- Currently being escalated to Tier 3 support at Epson Head Office - but support is very sloooooowwwwww - hence my post today
- Reinstalled windows
- Reinstalled software
- Installed Epson proprietary patches
- Checked scan settings that epson printer is network
- Ran through scan wizard settings on printer
- Taken lan cable out of PC and plugged into laptop (scan software continues to work in laptop)
Kind regards,
K