I logged into the web control panel, I noticed a few things that make me suspect a bad job accounting configuration.
I looked at these two menu highlighted in red..
http://pasteboard.co/15qH6rrdT.png
the second menu further down is the one where there is the administrator account. a clarification. I already have experience with photocopiers and job accounting. usually, the user simply enter your id. however, in this case the user must enter the username and password that were inserted in the second menu in red. I think this is the error.
I would like to know how should I set the copier so you only have to enter the id and then properly use the job accounting.