Logo screen on Samsung C1860FW printer

[Helllp]

The touch screen on my Samsung C1860FW printer is white with the Samsung logo, and I can't get the main menu back no matter what I do. I have tried powering it off, unplugging it, holding the power button down for 30 seconds. Even tried the holding 1,2 and 3 down simultaneously that someone suggested. Still have the white screen, so I can't copy, scan or anything. Interestingly, the printer works fine when I send a document to print to it from my pc.

 

[hakim23]

hello,
did you solve the problem?
I have the same problem also and I have tried powering it off, unplugging it, holding the power button...… no thing

 

[wdlewis]

Same problem. I guess it's a boat anchor now.

 

[Printertales]

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