Not able to install OKI c830 PS printer with Multiple trays driver on Windows 2012r2

Discussion in 'Printer Discussion' started by George Jackson, Nov 19, 2017.

  1. George Jackson

    George Jackson

    Nov 19, 2017
    Likes Received:
    Hi Forum Members,

    I have successfully done a custom installed (Add Printer & pickup driver from uncompressed folder) of OKI c830 PS printer driver (
    with 3 trays on Windows 2012r2 server. However, only tray 1 (came with printer) is available, while 2-3 have exclamation marks beside it which indicate the driver cannot be accessed since they are optional trays.

    I have done a typical installation (run setup.exe) of the same printer driver which also support Windows 7 (64bits) PC which showed the same issue.

    Any idea on what additional steps to be done such as restarting PC/server, enable printer tray upgrade device option, both?

    Thanks in advance,

    George Jackson, Nov 19, 2017
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