We are using a Brother MFC-L2740DW at work and connecting to it wirelessly on Win 10. I had full functionality until a couple of weeks ago when I suddenly noticed that some of my printer preferences (such as number of copies I could print of a given document) were locked. When I go to the File tab in Word and click on Print and open the "Printer properties" dialogue I even see a little lock icon next to certain functions including Copy number. I have tried removing the printer through the Devices & Printers dialogue, I have tried uninstalling the driver manually and reinstalling. I was on the phone with Brother support for an hour this morning and they ultimately said the problem must be with Word. I can't figure out why it worked for months and then suddenly stopped working? Also, my co-worker is using the same configuration and having no problems. Any help would be much appreciated.