the printer doesn't recocnize the new genuine cartidge

[ly712ig]

I bought a new genuine cartidge for my hl 2130. Before i replaced the toner, i turned off the printer as oppose to the manual. Therefore the printer doesn't recognize that the toner is new. What should i do?
help please.

 

[printerink]

I think you have to reset your printer

Fallow those step to do the same thing as me:

Open the front panel.
Turn off the printer
Hold the ‘go’ button while turning the printer on.All panel lights should be on.

Release the ‘go’ button.

Press the ‘go’ button 2 times.

Pause.

Press the ‘go’ button 5 times.
The toner light should be off.

The paper light should be on or flashing.

Close cover. The ready light should be the only light on.

 

[Laser Tek]

First thing you need to try is to reset the printer. Turn printer off and unplug it. Wait for around 30 seconds before you plug it again.

When this fail, I guess you have to clean some printer area that is connecting with the cartridge you've bought.

If unfortunately, none of this work, this should mean that you've bought a defective cartridge and you have to ask for a replacement from the store you've bought it from.