Incompatible cartridge

May 8, 2024
Hey there,

I totally get how frustrating it can be when your printer suddenly decides it doesn't like the cartridge you just put in. Let's see if we can troubleshoot this together and get your printer back to work.

  1. Check the Cartridge Model: Make sure the new cartridge is the correct model for your printer. HP printers can be a bit picky about using the exact right cartridge.
  2. Reinstall the Cartridge:
    • Turn off the printer and unplug it.
    • Remove the cartridge and inspect it for any protective tape that might still be on it (sometimes, there's a little strip you need to remove).
    • Reinstall the cartridge, making sure it clicks into place properly.
    • Plug the printer back in and turn it on.
  3. Clean the Contacts:
    • Turn off the printer and unplug it.
    • Remove the cartridge.
    • Use a lint-free cloth lightly moistened with distilled water to gently clean the copper-colored contacts on the cartridge and the corresponding contacts in the printer.
    • Allow everything to dry completely before reinserting the cartridge.
  4. Update the Printer Firmware: Sometimes, a firmware update can resolve compatibility issues.
    • Visit the HP support website and look for any firmware updates for your printer model.
    • Follow the instructions to download and install the update.
  5. Reset the Printer:
    • Turn off the printer and unplug it from the power source.
    • Wait for about 60 seconds.
    • Plug the printer back in and turn it on.
  6. Check for Software Issues:
    • Ensure you have the latest printer drivers installed on your computer.
    • You can download the latest drivers from the HP support website.
  7. Try Another Cartridge: If possible, try using another new cartridge. Sometimes, even new cartridges can be faulty.
If none of these steps work, it might be time to contact HP support. They can provide more specific guidance or determine if there’s an issue with the printer itself.

Hope this helps, and that you’re back to printing without any hassles soon! If you need any more help, just shout.


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