- Joined
- Apr 24, 2007
- Messages
- 1
Hello,
I bought the Magicolour 2500W from Amazon.co.uk recently, and tried to install the printer yesterday only to discover that the USB cable to connect the printer to my computer was missing. I emailed them to get one sent out to me, but they claim that this item is sold seperately. I think this is nonsense and told them so. They cannot seriously be telling the truth can they?
The full details of my conversation with tech support as follows:
Me: I bought this printer from Amazon recently and tried to install the printer tonight. However, I found that the USB cable to connect the printer to the computer was not included in the package. Please could one be sent out me?
Them: Dear Sir/Madam,
Thank you for your mail.
I’m afraid this printer model is not shipped with a USB cable.
This cable must be purchased separately.
I’m sorry for this inconvenience.
Me: What rubbish, of course the printer is supposed to come with a cable to connect it to the computer. The instruction booklet certainly says it comes with a USB cable. Would you please give me a sensible answer to my original question?
Still awaiting reply...
Thanks for your help, folks.
I bought the Magicolour 2500W from Amazon.co.uk recently, and tried to install the printer yesterday only to discover that the USB cable to connect the printer to my computer was missing. I emailed them to get one sent out to me, but they claim that this item is sold seperately. I think this is nonsense and told them so. They cannot seriously be telling the truth can they?
The full details of my conversation with tech support as follows:
Me: I bought this printer from Amazon recently and tried to install the printer tonight. However, I found that the USB cable to connect the printer to the computer was not included in the package. Please could one be sent out me?
Them: Dear Sir/Madam,
Thank you for your mail.
I’m afraid this printer model is not shipped with a USB cable.
This cable must be purchased separately.
I’m sorry for this inconvenience.
Me: What rubbish, of course the printer is supposed to come with a cable to connect it to the computer. The instruction booklet certainly says it comes with a USB cable. Would you please give me a sensible answer to my original question?
Still awaiting reply...
Thanks for your help, folks.